Do you ship world-wide?Yes!
How do I become a brand ambassador?
You can email us at firstname.lastname@example.org. Send us an email for more details!
When will my order ship? How long does it take to arrive?
Shipping time is 3-4 business days within the United States. International times vary and can take up to 25-45 business days
Please be patient ♥ don't hesitate to send us a message if you feel like you've been waiting for too long! email@example.com
Orders can sometimes take 2-3 days to process after placing the order before shipping out. We do not ship on weekends.
Note that some limited edition items can take up to an additional 5 days to process (ship out) due to custom edition manufacturing times.
Where are my items shipping from and why does it take so long?
Our items are made by and shipped out directly from our warehouse in Kentucky.
So where's my tracking number?
When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.
If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it!
If you need more detailed information, please shoot us an email at firstname.lastname@example.org and we'll help you out!
My package is missing, what should I do?
If you have not received your order within the time frame established for U.S. shipping please check with your local delivery system to ensure the package was not mistakenly placed nearby (at a neighbor's house for example).
In the case that the product is not delivered, just shoot us an email and we'll check on its status for you!
What should I do if the item I bought broke?All of our items have a 30 day warranty. Just send us an email with your receipt and a picture of the broken item with the original package it arrived in and we'll be happy to send you a new one!
How do I return something?All purchases made through our website are final. We are not offering returns currently due to Covid 19.
Why was I charged a different amount on my card...? (I'm not from the USA.)All prices are in United States Dollars. The difference in the amount shown on your card is caused by the difference in the value of currencies. No worries, you're only charged for the correct price of the items listed in USD :)
What if I still haven't received my items?
Please send us an email at email@example.com and we will handle it.
We promise, if your package has been lost in shipping, we will send you another one for free. It may take up to 1 week for some orders to arrive, we're so sorry about the long waiting times! If you feel unsatisfied with the wait time, we will refund you 100% of your order when you are able to return the package when it arrives back to us. Please don't be mad at us :)
Customer satisfaction is VERY important to us. We know how it feels to be a customer and we'll do everything in our power to make sure everything goes smoothly. Just send us a message and we'll figure it out!
Thanks for your patience and understanding!